Uvylo Refund Policy

At Uvylo, we want your order to arrive as expected. If there is a qualifying issue with your purchase, you may request a refund within 30 calendar days of delivery.

We do not accept product returns or offer exchanges under our voluntary policy. Eligible refunds are reviewed without requiring you to send the item back. This policy does not limit any mandatory rights you have under applicable consumer protection laws.

1. Our 30-Day Refund Window

To request a refund under this policy, email hello@uvylo.com within 30 calendar days after you receive the affected item.

For orders delivered in separate shipments, the refund window begins on the delivery date of each affected item.

Your initial request must reach us within this window. If we need additional information to assess your claim, our review may continue after the 30-day period ends without making your timely request ineligible.

Requests submitted after 30 days are not eligible under our voluntary policy, except where applicable law provides otherwise.

2. Eligible Refund Requests

A purchase may qualify for a refund if:

• The item arrived damaged: It was broken or otherwise damaged when delivered.

• The item is defective: It has a manufacturing defect or fails to function as described when used according to the supplied instructions.

• You received an incorrect item: The product, size, color, or variant delivered differs from what you ordered.

• The item is materially different from its description: Its essential features, specifications, or function significantly differ from the product listing at the time of purchase.

• Part of your order is missing: An item or included component was not supplied, and it is not scheduled to arrive in a separate shipment.

Submitting a request does not automatically guarantee a refund. We review each claim using the order details, the reported issue, and any reasonable supporting information.

3. Requests That Are Not Eligible

Unless applicable law requires otherwise, we do not provide refunds for:

• A change of mind or no longer wanting the item.

• Ordering the wrong size, color, model, or quantity when the correct item was supplied.

• Personal preferences concerning fit, feel, appearance, or style when the product matches its description.

• Minor color differences caused by screen settings, lighting, or photography that do not amount to a material mismatch.

• Normal wear and tear.

• Damage caused by misuse, accidents, improper storage, unauthorized modifications, or failure to follow care or operating instructions.

• Issues caused by the customer after delivery rather than an existing defect.

• Requests submitted outside the 30-day window under this voluntary policy.

• Claims supported by false, altered, or misleading information.

Opening or reasonably using an item to discover a defect does not, by itself, make an otherwise eligible claim invalid.

4. How to Request a Refund

Email hello@uvylo.com with the subject line:

Refund Request – [Your Order Number]

Please include:

• Your full name.

• Your order number or other proof of purchase.

• The email address used at checkout.

• The name of the affected product.

• The date you received it.

• A clear description of the problem.

• Clear photographs of the issue, where relevant.

For a functional defect, we may request a short video if it would reasonably help demonstrate the problem. If you cannot provide a particular type of evidence, let us know so we can consider other ways to verify your claim.

For damaged deliveries, please also keep the packaging and provide photographs of the packaging and shipping label where available.

Never send your full payment card number, password, or card security code.

5. No Returns or Exchanges

Uvylo does not accept physical returns or offer exchanges under this voluntary policy.

If your refund is approved, you will not be required to return the affected product. Please do not send products to a warehouse, supplier, or address printed on the package.

Keep the item and any relevant packaging while your request is being reviewed, unless retaining it would be unsafe. Once the claim is resolved, you may keep, recycle, or dispose of the item as appropriate.

If you wish to purchase a different item, you may place a separate order. That purchase does not affect the review of your refund request.

6. Review and Decision

We may contact you for clarification, additional order details, or reasonable evidence relevant to your request.

Once our review is complete, we will email you with:

• Whether your request has been approved.

• The refund amount, if approved.

• An explanation if your request is declined.

If you believe we have misunderstood your claim, reply to our decision email with any additional relevant information.

7. Refund Amounts

For an approved claim involving an entire item, we will refund the amount actually paid for that item, including applicable taxes.

If only part of an order is affected, the refund will normally cover the affected item or missing component. Any order-level discount will be allocated proportionately.

Where a minor issue can reasonably be resolved through a partial refund, we may offer that option with your agreement.

Original shipping charges will be refunded if the entire order qualifies for a refund because of our error, damage, defect, or material misdescription. For a partially affected order, we will assess any shipping refund fairly and in accordance with applicable law.

We do not charge restocking or return-processing fees for approved refunds.

8. Refund Method and Timing

Approved refunds will be issued to the original payment method.

We aim to submit approved refunds within 5 business days of approval. Your bank or payment provider may require additional time to show the credit in your account.

If the original payment method is no longer available, contact us so we can work with our payment provider to determine an appropriate resolution.

If you have not received your refund within 10 business days after our refund confirmation, check with your payment provider and then contact hello@uvylo.com for assistance.

9. Orders That Have Not Arrived

If your order has not arrived, contact hello@uvylo.com with your order number so we can investigate.

The 30-day period measured from delivery does not begin before you receive the item. Undelivered orders and disputed delivery records will be reviewed separately using the available shipping information and applicable law.

A carrier marking an order as delivered does not, by itself, prevent us from reviewing a report that the order was not received.

10. Your Consumer Rights

This policy describes Uvylo’s voluntary refund terms. It does not exclude, restrict, or replace rights or remedies that cannot lawfully be waived.

Where applicable law gives you additional rights concerning cancellation, returns, faulty goods, misdescribed products, delivery, or refunds, those rights take precedence over conflicting terms in this policy. This includes any mandatory rights that apply beyond our 30-day window.

11. Contact Us

For refund requests or questions about this policy, please email:

Uvylo Customer Support
hello@uvylo.com

Include your order number so we can locate your purchase and assist you.